Rubbish Removal Kensington Privacy Policy

This Privacy Policy explains how Rubbish Removal Kensington collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals using our rubbish removal, waste collection and related services within the Kensington area. We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

Who We Are and Scope of This Policy

Rubbish Removal Kensington is a waste and rubbish collection service operating in the Kensington area. For the purposes of data protection law, we act as the data controller for the personal data described in this policy. This Privacy Policy applies to all Rubbish Removal Kensington customers and service enquirers in our service area, whether you contact us by phone, email, online, or in person.

Personal Data We Collect

The type of personal data we collect will depend on your interactions with us and the services you request. We may collect and process the following categories of data:

Identification and contact details, including your full name, postal address, property access details where required for service, email address, telephone number and preferred contact method.

Service and contract information, including service history, booking details, property type, access instructions relevant to waste collection, billing information, records of quotes and contracts, and details of specific rubbish removal requirements.

Financial and payment information, including payment method, partial card details where processed via secure payment providers, payment records and invoicing details. We do not intentionally store full payment card numbers where this is handled by external payment processors.

Communication records, including information you provide when you contact us by telephone, email, contact forms or other communication channels, such as complaints, feedback, queries and support requests.

Technical and usage data, such as information related to your device, browser type, basic analytics information and interaction with our advertising or online booking tools, to the extent that this data can identify you or be linked to you.

How We Use Your Personal Data

We use your personal data only when we have a clear purpose and a lawful basis to do so. We may use your personal data to:

Provide and manage rubbish removal services, including processing enquiries and bookings, scheduling collections, accessing your property for service where permitted, issuing invoices and handling payments.

Manage our relationship with you, including responding to queries, requests or complaints, sending service updates and confirming bookings or changes to appointments.

Meet legal and regulatory obligations, including accounting, tax requirements, record keeping and compliance with waste management and environmental regulations.

Improve and develop our services, including analysing service usage and customer feedback to enhance our operations and customer experience.

Send service-related marketing communications, such as information about similar services that may interest you, where permitted by law and always with the option to opt out at any time.

Lawful Bases for Processing

We rely on one or more of the following lawful bases under the UK GDPR to process your personal data:

Performance of a contract. We process your personal data where it is necessary to enter into or perform a contract for rubbish removal or related services that you have requested, including taking pre-contractual steps at your request.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests, such as managing and growing our business, improving services, ensuring network and information security and handling customer queries, provided that your interests and fundamental rights do not override those interests.

Legal obligation. We may process your personal data when we need to comply with a legal or regulatory obligation, for example keeping accounting records or complying with waste disposal regulations.

Consent. Where required by law, for example for certain types of marketing communications, we may rely on your consent. You can withdraw your consent at any time by contacting us using the details in this policy or by using any provided unsubscribe option.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting or reporting requirements.

Service and contract records, including basic customer details and service history, are generally retained for up to seven years from the end of the relationship for tax and accounting purposes.

Enquiry records for individuals who do not become customers may be retained for a shorter period, typically up to two years, to manage follow-up communications and business analysis.

Marketing data, including contact details used for service-related marketing, will be kept until you opt out of receiving such communications or until we determine that the data is no longer accurate or useful, after which it will be deleted or anonymised.

When we no longer need personal data, we will securely delete or anonymise it so that it can no longer be associated with you.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary to provide our services or meet legal obligations. These third parties act as data processors or, in some cases, as separate controllers.

Service providers and contractors. We may share data with companies and individuals who provide services on our behalf, such as payment processing, booking and scheduling tools, information technology support, secure document storage and waste disposal contractors. These processors are only permitted to use your data in accordance with our instructions and for the specified purposes.

Professional advisers. We may share data with professional advisers such as accountants, lawyers and auditors when necessary for legal or business reasons.

Authorities and regulators. We may disclose personal data to law enforcement bodies, regulators or government authorities where required by law or to protect our rights, property or safety or that of our customers or others.

Where we use third-party processors, we take steps to ensure that appropriate contractual and technical safeguards are in place to protect your personal data in line with data protection laws.

International Transfers

Where any of our service providers or systems involve transferring personal data outside the United Kingdom, we will ensure that an adequate level of protection is in place. This may include using countries recognised as providing an adequate level of protection, implementing standard contractual clauses or relying on other appropriate safeguards permitted by data protection law.

How We Protect Your Data

We implement appropriate technical and organisational measures to safeguard your personal data from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, encryption, secure storage, staff training, regular review of our security procedures and limiting access to personal data to those who have a genuine business need to know.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Removal Kensington customers and service users in our area, subject to certain conditions and legal exceptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of the data we hold about you.

Right to rectification. You have the right to request that any inaccurate or incomplete personal data we hold about you is corrected or updated.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no other legal basis to retain it.

Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.

Right to object. You have the right to object to processing carried out on the basis of our legitimate interests, including profiling, and to object at any time to processing for direct marketing purposes.

Rights related to consent. Where we rely on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing before the withdrawal.

Exercising Your Rights and Contact Details

If you wish to exercise any of your rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our service materials or by using your usual contact channel with Rubbish Removal Kensington. To help us respond efficiently, please provide your name, contact details, a description of your request and any relevant reference information such as recent booking details.

You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we have handled your personal data. We would, however, appreciate the chance to deal with your concerns first, so please contact us in the first instance.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any changes will take effect when the updated policy is made available through our usual customer communication channels or on our service information materials. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.